Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. It is best to contac Durbz Kustoms before sending any item back for refund to distinguish if a refund is viable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected to be as new condition or the faulty product where applicable, we will send you an email to notify that we have received your returned item. We will also notify you of our findings in relation to your returned item and what will happen next.
If you are entitled to a refund, it will be processed, and a refund will automatically be applied to your original method of payment, and will appear within a certain amount of days.  Only the original method of payment is how the refund will be distributed.  

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at durbzkustoms@hotmail.com

Sale or Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately any sale and or clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at durbzkustoms@hotmail.com and send your item to: Unit 1, 7 Neil Street, Osborne Park WA 6017, Australia.
Keep in mind, any item worn can not be exchanged due to sanitary concerns.

Shipping
To return your product, you should mail your product to:
Durbz Kustoms, Unit 1, 7 Neil Street, Osborne Park WA 6017, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.